Privacy Policy
Introduction
Westcott & Williams is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, book a workshop or contact us.
By using our website, you agree to the practices described in this policy.
Information We Collect
We may collect the following information:
Name
Email address
Telephone number
Billing and delivery address
Workshop booking details
Order history
IP address
Website usage data through cookies and analytics tools
We only collect information necessary to provide our products, services, and customer support.
How We Use Your Information
We use your information to:
Process and fulfil orders
Manage workshop bookings
Respond to enquiries
Provide customer support
Send order confirmations and delivery updates
Send newsletters, workshop announcements and marketing communications where you have chosen to receive them
Improve our website, products and services
Comply with legal and regulatory obligations
Marketing Communications
If you subscribe to our newsletter, workshop updates or marketing emails, we may contact you with:
News and updates
Workshop announcements
New product launches
Special events
Inspiration and decorating tips
You can unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
We currently use Mailchimp to manage email communications.
Sharing Your Information
We respect your privacy and will never sell your personal information.
We only share information where necessary to operate our business, including:
Payment providers
Delivery companies
Website and ecommerce service providers
Email marketing platforms
Professional advisers where legally required
All third parties are expected to handle your information securely and in accordance with applicable data protection laws.
Payment Information
Payments are processed securely through our payment providers.
Westcott & Williams does not store credit card or payment card details on its systems.
Cookies
Our website uses cookies to improve your browsing experience and help us understand how visitors use our website.
Cookies may be used to:
Remember your preferences
Improve website performance
Measure website traffic and usage
Support ecommerce functionality
You can manage or disable cookies through your browser settings.
Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.
While no online system can be guaranteed completely secure, we work hard to safeguard the information you provide to us.
Your Rights
Under UK data protection legislation, you have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information where appropriate
Object to certain types of processing
Withdraw consent for marketing communications at any time
If you would like to exercise any of these rights, please contact us using the details below.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Westcott & Williams
41 West Street
Dorking
Surrey RH4 1BU
Telephone: 01306 888325
Email:hello@westcottandwilliams.co.uk
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our business, website or legal obligations.
Please check this page periodically for the latest version.
Last Updated: June 2026